1) Reflection period/return
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have 14 days to return your product. You will then be credited the full order amount including shipping . Only the costs for return from your home to the webshop are for own account. You can consult the website of your carrier for these rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us at firstname.lastname@example.org.
We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packaged when returning it.
2) Exchange product?
Would you like to exchange your product? That's no problem at all. For this you can contact email@example.com. You do, however, bear the costs for returning the product.”
3) I have provided an incorrect delivery address
Accidentally entered a wrong delivery address? Contact us directly. We are still trying to change the address for you. If the package has already been sent, we will contact the carrier.